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Shipping Related Information

LAC CLUB MEMBERSHIP

What are the LAC Club Membership Privileges?

How do I sign up & how much is the membership fee?

When is my membership valid until?

I am a member. Why can't I login?

How can I unsubscribe from e-newsletter?

How can I remove myself from your mailing list?

Orders Related

I signed in with my LAC Club membership, but do not see any discount.

The promo code is not working. What should I do?

Why have I not received a confirmation email/Invoice receipt?

Do you offer self-collection?

I placed an order online and the order status is 'Shipped'. What does this mean?

I wish to cancel my order. What should I do?

Order cancellation can be done automatically in your orders page (under ‘My Orders’) before your order status is updated to 'packing'. Any cancellation requested after that status will be reviewed on case by case basis. Please write in to us at hello@lac.com.ph.

Can I redeem my LAC₱ online?

Do I get LAC₱ for shopping online?

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I wish to cancel my order. What should I do?

Order cancellation can be done automatically in your orders page (under ‘My Orders’) before your order status is updated to 'packing'. Any cancellation requested after that status will be reviewed on case by case basis. Please write in to us at hello@lac.com.ph.